top of page, Inc. Responsible Disclosure Policy

Introduction, Inc. welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, and what you can expect from us.


Our Commitments

When working with us, according to this policy, you can expect us to:

  • Respond to your report promptly, and work with you to understand and validate your report;

  • Strive to keep you informed about the progress of a vulnerability as it is processed;

  • Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and

  • Extend Safe Harbor for your vulnerability research that is related to this policy.


Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

  • Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;

  • Politely report any vulnerability you’ve discovered promptly to the Nighthawk information security team. We reserve the right to disqualify individuals from the program for malicious, disrespectful, or disruptive behavior;

  • Include detailed information, including the process of replication, for the security issue in question;

  • Do not engage in repeated submission of rejected, low-quality, or automated vulnerability reports;

  • Do not access, modify, destroy, save, transmit, alter, transfer, use, or view data belonging to anyone other than yourself. If a vulnerability provides unintended access to data, please cease testing, purge local information, and submit a report immediately;

  • Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;

  • Use only the Official Channels to discuss vulnerability information with us (see “Official Reporting Channels”);

  • Provide us a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly;

  • Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;

  • Keep the details of any discovered vulnerabilities confidential, according to the Disclosure Policy.

  • Uncoordinated public disclosure of a vulnerability may result in disqualification from this program;

  • Do not engage in extortion, threats, or other tactics designed to elicit a response under duress. Nighthawk will not allow safe harbor for vulnerability disclosure conducted under threat of full disclosure, exposure of data, or withholding of vulnerability information.


Official Reporting Channels

Please report security issues via email to, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.


Systems in Scope

This policy applies to any digital assets owned, operated, or maintained by, Inc.


Out of Scope

  • Assets or other equipment not owned by parties participating in this policy;

  • Attacks designed or likely to degrade, deny, or adversely impact services or user experience (e.g., Denial of Service, Distributed Denial of Service, Brute Force, Password Spraying, Spam...);

  • Attacks designed or likely to destroy, corrupt, make unreadable (or attempts therein) data or information that does not belong to you;

  • Attacks designed or likely to validate stolen credentials, credential reuse, account takeover (ATO), hijacking, or other credential-based techniques;

  • Intentionally accessing data or information that does not belong to you beyond the minimum viable access necessary to demonstrate the vulnerability;

  • Performing physical, social engineering, or electronic attacks against Nighthawk personnel, offices, wireless networks, or property;

  • Reports generated from automated vulnerability assessment tools;

  • Reports of insecure SSL/TLS ciphers (unless accompanied with working proof of concept).

  • Reports of simple IP or port scanning;

  • Software or infrastructure bannering, fingerprinting, or reconnaissance with no proven vulnerability;

  • Clickjacking or self-XSS reports;

  • Domain-based phishing, typosquatting, punycodes, bitflips, or other techniques;

  • Violating any laws or breaching any agreements (or any reports of the same); and

  • Publicly-disclosed vulnerabilities which have already been reported to Nighthawk or are already known to the wider security community.

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.


Safe Harbor

When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:

  • Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy;

  • Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls;

  • Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and we waive those restrictions on a limited basis;

  • Lawful, helpful to the overall security of the Internet, and conducted in good faith.

  • You are expected, as always, to comply with all applicable laws. 

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Reporting Channels before going any further.

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